Return & Refund Policy

At Aroshlay, we pride ourselves on the quality and craftsmanship of our contemporary British collections. However, if you are not entirely satisfied with your purchase, we are here to help. We offer a straightforward 28-day return policy for all our UK customers.

Conditions of Return

To be eligible for a return and full refund, please ensure that:

• The item is returned within 28 days of receiving your order.
• The garment is unworn, unwashed, and in its original condition.
• All original Aroshlay tags and labels remain attached.
• The item is securely packed in its original packaging where possible.

Please note that for hygiene reasons, certain items such as pierced jewellery or intimate apparel cannot be returned unless faulty.

How to Return Your Item

Returning an item from within the UK is simple and hassle-free. Please follow these steps:

• Complete the returns form included in your original parcel, indicating the reason for your return.
• Place the form inside the parcel along with the items you wish to return.
• Attach the pre-paid UK returns label provided to the outside of your package.
• Drop the parcel off at your nearest Royal Mail Post Office or designated drop-off point. Be sure to request a proof of postage receipt.

Refund Process

Once we receive your returned item at our UK facility, our quality control team will inspect the garment. We will send you an email to notify you that we have received your return and advise you of the approval or rejection of your refund.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit/debit card or original payment gateway) within 5 to 7 working days, depending on your bank or card issuer's processing times.

Exchanges

If you need a different size or colour, the quickest way to ensure you get what you want is to return the item you have for a refund and make a separate purchase for the new item. We currently do not offer direct exchanges via post.

Faulty or Incorrect Items

In the rare event that you receive a faulty, damaged, or incorrect item, please accept our sincere apologies. Please contact our UK customer care team within 7 days of receiving your order, providing your order number and photographic evidence of the issue. We will arrange a replacement or full refund, and cover any associated return postage costs.